*Joyful squeeing sounds*
Jan. 28th, 2021 08:15 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
kestrellI have spent the past two days attempting to link my new Apple Music account with my Alexa, and I finally broke down and called the Apple disability line, who said that was an Amazon problem, so then I called the Amazon disability helpline, and the person who answered said that was an Echo problem, and so I finally ended up with Hailey, who is a goddess, and even called me back twice when I got popped out of the Alexa app and couldn't find how to get back to it unless I was not also in a phone call.
And once Hailey had walked me through the Alexa app settings until I found the Apple Music skill, it all went smoothly. When we got to testing whether it actually was linked and would work, I asked for Kermit Ruffins and Alexa gave me Kermit. Then I apologized to Hailey for making ecstatic squeeing sounds in her ear.
So, five stars for Amazon's disability helpline!
And once Hailey had walked me through the Alexa app settings until I found the Apple Music skill, it all went smoothly. When we got to testing whether it actually was linked and would work, I asked for Kermit Ruffins and Alexa gave me Kermit. Then I apologized to Hailey for making ecstatic squeeing sounds in her ear.
So, five stars for Amazon's disability helpline!
Huzzah!
Date: 2021-01-28 09:19 pm (UTC)Why is useful tech support so rare that it rates its own tag.
no subject
Date: 2021-01-29 01:18 am (UTC)