*Joyful squeeing sounds*

[kestrell]

I have spent the past two days attempting to link my new Apple Music account with my Alexa, and I finally broke down and called the Apple disability line, who said that was an Amazon problem, so then I called the Amazon disability helpline, and the person who answered said that was an Echo problem, and so I finally ended up with Hailey, who is a goddess, and even called me back twice when I got popped out of the Alexa app and couldn't find how to get back to it unless I was not also in a phone call.

And once Hailey had walked me through the Alexa app settings until I found the Apple Music skill, it all went smoothly. When we got to testing whether it actually was linked and would work, I asked for Kermit Ruffins and Alexa gave me Kermit. Then I apologized to Hailey for making ecstatic squeeing sounds in her ear.

So, five stars for Amazon's disability helpline!

Comments

Huzzah!

[jesse_the_k]

Why is useful tech support so rare that it rates its own tag.

[komadori]

Good to know!