Free downloadable informational brochure on access issues for computer support staff

From the announcement posted to mailing lists:

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EASI (Equal Access to Software and Information) has just created a short
pamphlet to help computer support staff who work, at least periodically, with students with disabilities. Frequently these staff have little
experience working with this population, and this 7-page pamphlet strives to make the interaction less stressful for the staff and more helpful for the students.

Here are the topics covered in the pamphlet:

COMPUTER SUPPORT STAFF TIPS FOR DISABILITY ETIQUETTE
Introduction Your attitude can make a big difference
Tips on dealing with people with disabilities
General tips
Some Helpful tips for specific disability types
Visual Impairments
Hearing Impairments
Mobility Impairments
Upper body motor impairments
Learning and cognitive Disabilities
Finding resources
Note on service dogs

It can be downloaded free from the Internet and shared with your colleagues:
http://easi.cc/zip/computer-support-staff.zip

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My Readercon schedule

Here is my Readercon schedule--note that Readercon uses my mundane name. Also, there is a HTML version of the Readercon program at
http://readercon.org/docs/RC22schedule.htm

1. Saturday July 16
11:00 AM    F    Book Design and Typography in the Digital Era. Neil Clarke, Erin Kissane, Eric Schaller, David G. Shaw (leader), Alicia Verlager.
Design and typography can heighten the experience of reading a written work; in the case of poetry, typesetting can be crucial to comprehension and interpretation. E-readers can change font sizes with the press of a button, making books far more accessible to people who have visual limitations or just their own ideas about how a book should look. What happens when these worthy goals are at odds? Will the future bring us more flexible book design, much as website design with CSS has become more flexible as browser customization becomes more common? Or will we see the book equivalent of Flash websites where the designer's vision is strictly enforced?

2. Sunday July 17
12:00 PM    F    A Fate Worse than Death: Narrative Treatment of Permanent Physical Harm.
John Crowley, Glenn Grant, Mary Robinette Kowal, JoSelle Vanderhooft, Alicia Verlager (leader). Cinderella's sisters cut off parts of their feet. Rapunzel's prince loses his eyes to a thorn bush. But in present-day fantasy, it seems less shocking to kill a character than to significantly and permanently damage their physical form; witness the thousands of deaths in George R.R. Martin's Song of Ice and Fire series that don't get nearly as much airtime as one character losing a hand. What changed--for storytellers, and for audiences? How does this fit in with our culture's mainstream acceptance of violence alongside an obsession with youth and physical perfection? As medical advances help people survive and thrive after drastic injuries, will there be more stories that explore these topics?