If you are developing a tech device for blind people

[kestrell]

and it requires a serial number to do things like file a request for tech support service, it would be a really really super-spiffy keen idea to put that number on the device in an *accessible* format, like braille, though one might beg the question that if the info is so friggin' important why it was not put in the accessible status information menu on the device itself.

Now, see, who says I don't have self-restraint I didn't even scream that in caps, although I believe some developers really need to have the point brought home to them in a forceful manner that might actually make an impact, or a dent, or a permanent impression (or do I mean depression?).

Positive points to GW Micro that despite that fact, the tech support person was polite and mostly efficient--although whether the service needed to repair a known hardware issue will be covered under warranty he couldn't say, because see above about not having the serial number in an accessible format----and he didn't ask that question that makes blind people actually see the color red: "Don't you have a sighted person who can do that for you?".

Comments

[jesse_the_k]

Geez-o-pete. We had this one covered in 1985! (Accessible serial number on the "about this software" on our disks plus every week we printed out a phone-number sort of our customer base in braille for the techies. Yes, speech-accessible computer database software wasn't available yet.)

Booksense broken already? Oh noes!

(I've been through two motors on my new chair in the first three months.)