"I had to say that these statements made it sound as if these resources were functioning systems, which they are not."
DId the insurance people acknowledge that the systems were not functioning? Did MassHealth?
I'm curious on behalf of my family member, of course, who may eventually need transportation of this kind, and on the general sanity level of MassHealth (which I have found so far to be fairly sane, as long as one isn't talking to the phone staff, who are clueless beyond belief and all the real workers know this; I am sure you know this as well, I'm just ranting.)
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Date: 2019-06-13 08:10 pm (UTC)DId the insurance people acknowledge that the systems were not functioning? Did MassHealth?
I'm curious on behalf of my family member, of course, who may eventually need transportation of this kind, and on the general sanity level of MassHealth (which I have found so far to be fairly sane, as long as one isn't talking to the phone staff, who are clueless beyond belief and all the real workers know this; I am sure you know this as well, I'm just ranting.)