Is NetFlix getting too flaky to do business with?

I changed my membership to just streaming a month or so ago, before the changes in plans went into action, and yet NetFlix jus sent me a DVD. This morning I received an e-mail saying tha if they don't get their DVD back within seven days, I'm being charged $14.95.

So, on top of getting flaky self-justifying e-mails, I'm financially liable for their mistake? Due to my low bullshit threshhold, I think I'll be cancelling this membership completely.