How to wreak confusion: say something nice

[kestrell]

I just spent ten minutes on hold so that I could tell the manager of a customer service person that I thought he did an amazingly quick and efficient job resolving my issue. The manager sounded really confused, but said the customer service person would receive a spirit card. I have no idea what a spirit card is--my preference would be that it's a postcard with a ghost attached--but I am inordinately pleased that I did a good deed and simultaneously instigated confusion. I will have to do this more often.